Business Transformation Senior Analyst

Skill required: NA - Business Transformation

Designation: Business Transformation Senior Analyst

Qualifications:Any Graduation

Years of Experience:4-8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
• Assist organization in the creation, monitoring, measurement and analysis of standardized processes
• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
• Communicate to key management stakeholders on salient quality issues and business opportunities What are we looking for? Must Have:
• At least Yellow Belt Trained – certification is automatic upon completion of training
• Must have at least 1 year of process improvement experience (VSM not a requirement)
• Contact Center experience preferred
• No automations required Roles and Responsibilities: Typically has a minimum of 1 to 4 years of experience doing similar work either at or outside of Accenture Expected to be a generalist or a SME with deep knowledge in an area of expertise based on experience Breadth of Knowledge: Expected to be knowledgeable about the work performed by their immediate team Impact & Risk: Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly basis Expected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisor Involved in risk mitigation decisions for their immediate team Authority: Responsible for decisions made about their own work and may contribute to their immediate teams decisions If in a client-facing role, expected to interact with clients who are either middle or senior management and do the following in meetings: Provide status updates about their project-specific contribution Answer questions about their project-specific contributions, Any Graduation