Business Interlock Analyst

Skill required: Talent Development - Training Needs Analysis (TNA)

Designation: Business Interlock Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

Language - Ability:English(International) - Proficient

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Selected candidates will undertake assigned projects and tasks to understand Knowledge Transfer activities, client operations, processes, and Mobilization procedures. They must remain flexible as work requirements evolve.
• CONSISTENCY AND STANDARDIZATION: Standardize KM processes and templates across transitions.
• CONTINUITY: Ensure knowledge continuity from transition planning to steady state.
• ZERO KNOWLEDGE GAPS: Prevent issues and escalations.
• PEOPLE AGNOSTICISM: Document and version-control KM steps to reduce reliance on individual KT resources.
• CONTENT DIGITIZATION SOURCE
• Training & Transition experience
• Training Need Analysis
• Process documentation
• Business controls
• Collection (DSO)
• Cash application
• Order management
• Dispute management
• Remittance
• Billing & credit management
• customer master What are we looking for?
• 5-7 years of experience, with at least 4-5 years of OTC domain experience
• Primary skill - Training Needs Analysis (TNA) - P5
• Secondary skill - Instructor-Led Training (ILT) - P5
• Finalize the KT training plan with the client SME and Transition Lead.
• Standardize the template for daily training capture.
• Agree on the training method for each topic. Roles and Responsibilities:
• Finalize the KT plan with the client SME and Transition Lead.
• Standardize daily training capture.
• Agree on each topics training method.
• Coordinate client training access with Mobilization
• Coordinate access to client capture tools such as Epiplex or AIDT.
• Liaise with the client on knowledge capture and KT.
• Align the SOW with transition tasks.
• Manage the knowledge transfer.
• Serve as a KT resource.
• Ensure Delivery KT resources report to the CD Knowledge Manager.
• Be the Mobilization Program Managers knowledge-management POC.
• Track knowledge capture and flag deviations.
• Define inputs, outputs, deliverables, and quality gates.
• Govern knowledge capture with the Mobilization Program Manager.
• Plan and report training backlog mitigation.
• Report KT traveller underperformance and mitigation.
• Understand Gate 1, 3 assessment methods.
• Help all KT resources pass stage-gate assessments.
• Flag KT performance issues and recommend mitigation.
• Finalize DTP counts with Mobilization by process.
• Agree on internal and client DTP reviews and reporting.
• Review and first-sign off KT-created DTPs.
• Incorporate feedback and secure client DTP sign-off.
• Agree on DTP version control and review cycles.
• Agree on client process-change timelines.
• Flag people- or technology related DTP delays.