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BPO Senior Manager

Talentmate

India

8th September 2026

2609-5417-3422

Job Description

Oversee daily operations to ensure achievement of SLAs, productivity, quality, and customer satisfaction targets.
Manage large-scale teams, including team leaders, ensuring high performance and accountability.
Lead workforce planning, capacity management, and resource allocation to meet business demands.
Monitor and analyze KPIs (AHT, SLA, productivity, quality, CSAT) and implement corrective actions.
Develop and execute operational strategies to drive efficiency and scalability
Conduct performance reviews, cost-benefit analyses, and capacity planning.
Prepare and present performance reports, dashboards, and insights to senior leadership.Identify and implement continuous improvement initiatives to optimize processes and reduce costs.
Drive data analysis and trend identification (volumes, productivity, resource utilization).
Lead change management initiatives and support organizational transformation
Ensure compliance with industry regulations, quality standards, and internal policies

Job Details

Role Level:	Executive-Level	Work Type:	Full-Time
Country:	India	City:	Gurugram ,Haryana
Company Website:	https://us.nttdata.com/en/	Job Function:	Call Center Operations
Company Industry/ Sector:	IT Services and IT Consulting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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