Bentley MicroStation - Application Administrator

Requisition ID: 96337

Job Category: Information Technology

Location: Gurugram, Haryana, India

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

Our advisory and consulting experts support almost every project at Hatch, whether in metals, infrastructure, or energy. We consult with our clients to help them meet their business, financing, and project objectives. Interested in consulting to our clients alongside leading experts across various sectors? Join our Advisory team today!

Bentley MicroStation - Application Administrator

Work Mode: Work from Office

Summary

Application administrators administer Hatch’s computer systems and play an important role in technical software support and associated implementations. They have the responsibility to ensure applications operate in a manner that supports Hatch projects and corporate systems.

They respond to tickets and serve as a contact/liaison for functional users, project systems managers and IT technical staff for technical issues. They provide application-level expertise, augmenting the skills and the expertise available via the service desk.

They take direction from the AMS Lead and System Administration Technology Lead.

They work with the global Technical Implementation Specialists and relevant Product Managers to understand the requirements for each system used on a specific project in resolving technical issues.

Responsibilities

• Manage, support, and resolve complex software, vendor and proprietary technical issues
• Identify and resolve medium to highly complex production problems for support of applications
• Identify proactive solutions for recurring technology occurrences to benefit the business
• Maintain system documentation
• Maintain current knowledge of relevant technologies as assigned
• Collaborate and interact with various stakeholders including the ICT team
• Work closely with application development teams and vendors to tune and
  
  

troubleshoot application

• Lead and participate in efforts to develop and implement processes for application and system monitoring
• Lead and participate in efforts to implement application updates to include upgrades, patches and new releases
• Undertake integration between various systems using available APIs and web services
• Adhere to standards and processes for systems in Hatch
• Provision of 1st Level Application Support. For example, user administration or project set-up issues
• Work on and close out tickets in the Hatch Zendesk System
• Manage your assigned ticket queue.
• Willing to work after hours as part of a global team
  
  

Qualifications

Skills

• Understand software and hardware requirements of varied departmental systems
• Understand the workflow and process requirements of complex application systems
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
• Excellent problem solving/analytical skills and knowledge of analytical tools
• Display and execute logical and complex troubleshooting methods
• Excellent verbal, written communication and ability to work well with others
• Teamwork: Working together to achieve organizational and team goals
• Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management
• Ability to effectively interface with technical and nontechnical staff at all organizational levels
  
  

Experience

• Minimum 3-5 years’ experience in the Information Technology field
• 3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)
• Experience with one of the following Bentley CAD platforms:
• MicroStation
• Experience in process automation, best practice approach, technology efficiency, and effectiveness
• Experience with SQL query development databases an asset
  

Education

• Bachelor’s degree and equivalent combination of education, training or work experience
  
  

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer
  
  

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally
  
  

Dont meet every single requirement? You dont need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If youre interested in this role, we encourage you to apply even if your past experiences dont perfectly align with the skills weve listed.

Were committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. Well do our best to meet your needs in accordance with applicable local legislation.

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