Associate Sales Process Specialist

Job Description

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
• Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
• Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
• Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
• Applies experience and skills to complete assigned work within own area of expertise
• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
• Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
• Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
• Build an internal UL problem-solving network and proactively engage internal personnel to
• anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience
• Meet established timelines for pre-and post-sales activities.
• Works with a moderate degree of supervision
• Performs other duties as directed.
  
  

• High school diploma
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
• Under 1 years of related experience
• Business acumen and a sufficient understanding of business sales processes
• Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.
• Experience managing internal systems and data sources
• Strong communication and administrative skills
• English proficiency preferred.