Associate - Digital Product Management

Job Description

Enterprise Incentives Servicing Team is responsible for incentive compensation management for 18K+ Servicing & Sales colleagues and Partners across the Enterprise. EIS vision Drive best in class unified incentives servicing and customer experience, leveraging next-gen enterprise capabilities & efficiency of scale. EIS iPlus team is the Product Owner of the Enterprise Incentive Management Product/Tool: Varicent ICM. iPlus team’s vision is to automate controls across end-to-end Incentive Management & continue to enable timely & accurate incentive payouts for Sales and Servicing colleagues across the Enterprise (GS, TCE, GCS, ICS, GMNS, USCS), with strong focus on strengthening controls, driving efficiencies, and improving user experience.

This Business Health role is essential One time and On-going Varicent components configuration, testing and configuration of components, including yearly Plans components, reports, compensation statement, configuration of workflows and integration with payroll vendor. The resource in future will also take lead and resolve Payout defects/bug resolution, iPlus, components issue resolution. (e.g., Calculation failure).

Responsibilities

• Deliver on the roadmap for iPlus (Varicent ICM) to transform Incentive payouts for field organization and other colleagues across American Express.
• Implementation of the Enterprise iPlus product features, enhancements and Year End Plan changes.
• Coordinate effectively with technical team and business team to efficiently convert business requirements into technical stories as well as deliver on iPlus features.
• Drive complete Testing starting from scenario identification to complete execution.
• Address queries from the fields and provide quick responses with a focus on better customer experience.
• Co-ordinate effectively with peers, architects, system analysts, project managers, quality control, and across other technology teams to deliver new features as well as enhancements on iPlus to support ongoing business needs.
• Involvement in the E2E cycle of process implementation.
• Identify and deliver on future looking features to drive better customer experience.
• Inculcate a culture of innovation in the team.
  
  

Qualifications

• Understanding of sales performance management domain
• Experience of End-to-End Product Management and implementation
• Expertise in design / development / Testing (SIT/UAT/QAT) i.e. all stages of SDLC
• Knowledge of User experience principles
• Experience of User story drafting (Agile perspective)
• Varicent ICM Platform (MUST HAVE)
• HTML, CSS & Java Script
• RDBMS / Big Data / Hadoop
• Rally & JIRA
• SQL
• Exposure to other Incentive platforms like Callidus, Anaplan etc.
• Experience in Data analytics and Automation
  
  

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

---