Associate-Digital Product Management

 
Description - External

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Enterprise Comms & MarTech Experiences (ECMX), a global organization that sits within Membership Portfolio Services and is responsible for providing Digital best-in-class Customer Experience globally. As part of the portfolio, one of the remits is to provide Communications Centre of Excellence with the charter of driving high quality, customer-servicing communication experience.

The open role is for Global Servicing Communication – Product Operations Delivery team under ECMX, the open role focuses on Financial Crime Transformation (FCT) to deliver servicing communications for FCT globally. As part of this team, the emphasis is on enhancing customer engagement, satisfaction, and operational efficiency by providing best-in-class communication experiences across multiple channels (Paper, Email, SMS, and Mobile App Push Notifications).

Core Responsibilities:

• Developing templates on the inhouse platform -Raven, Collaborate with Testing teams for E2 testing and validations.


• Hands-on experience working in Agile/Scrum environments, with the ability to drive sprint planning, backlog management, and end-to-end delivery.


• Create solutions to complex technical challenges across various platforms, systems of record, and teams, to deliver scalable and innovative capabilities.


• Identify issues, perform root cause analysis, and lead corrective actions.


• Strong analytical mindset with the ability to use data for prioritization, capacity planning, and risk assessment.


• Good Communications skills and a team-player


• Ability to coordinate and collaborate with cross-functional teams (Tech, Compliance, Testing, Business Stakeholder)


• Good to have experience conducting POCs to improve platform efficiency.


• Strong sense of ownership with the ability to drive outcomes independently.

Preferred Technical Skills/Capabilities:

• Understanding of Architectural Flow.


• Understanding of Java, Javascript, JSON, XMLs, API, Jenkins, Jira, Github co-pilot.


• 2+ years’ experience working in an Agile product development environment.


• Demonstrates previous experience on Comms platform development.


• Proven track record of shaping the product vision and delivering digital capabilities.


• Highly collaborative team player with strong communication skills.

Academic Background:

• Bachelors Degree plus 2+ years of experience in Java & Comms Platforms(preferred)
  
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• Preferred leadership skills with ability to build relationships
• Demonstrated strategic thinking, proven ability to drive results and robust problem-solving skills
  

Compliance Language:

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

·       Competitive base salaries 

·       Bonus incentives 

·       Support for financial-well-being and retirement 

·       Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

·       Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

·       Generous paid parental leave policies (depending on your location) 

·       Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

·       Free and confidential counseling support through our Healthy Minds program 

·       Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.