ASSOCIATE DELIVERY MANAGER - IT SERVICES

Job Summary

Role Purpose

The Operations Manager - IT Services is responsible for end-to-end management of enterprise IT operations, including core infrastructure, networks, cloud platforms, cybersecurity, business applications, and IT governance. The role ensures high availability, security, scalability, and cost-effective IT services aligned with business objectives across manufacturing, corporate, and regional sites.

Key Responsibilities

IT Strategy & Governance

• Define and execute IT operations strategy aligned with business growth, digital transformation, and scalability requirements.
• Establish IT policies, standards, SOPs, and governance frameworks ensuring compliance with audit, security, and regulatory requirements. 
• Develop and manage IT roadmaps for infrastructure modernization, cloud adoption, and business continuity. 

Infrastructure & Network Operations

• Own and manage enterprise IT infrastructure including data centers, servers, storage, virtualization, LAN/WAN, Wi-Fi, VPN, VoIP, and CCTV systems. 
•  Lead greenfield and brownfield IT projects, office expansions, and technology refresh initiatives.
•  Ensure 24x7 availability, performance, and reliability of critical IT systems across locations. 

Cloud, Collaboration & Applications

• Oversee cloud platforms and collaboration tools (Microsoft 365, Azure AD, SharePoint, Teams, Google Workspace).
• Drive cloud migration initiatives and hybrid infrastructure models for flexibility and disaster recovery. 
• Support and integrate ERP and business systems (SAP B1 / S4 HANA, Dynamics Navision, HRMS) 

Cybersecurity & Risk Management

• Establish and enforce cybersecurity controls, including firewalls, endpoint security, MFA, monitoring, and backup strategies.
• Ensure implementation of disaster recovery and business continuity plans. 
• Manage audits, vulnerability remediation, and incident response. 

IT Operations & Service Delivery

• Lead IT service management processes in line with ITIL practices, ensuring smooth L1– L3 support.
• Define KPIs, SLAs, and performance metrics to improve service quality and end-user experience.
• Drive automation and operational efficiencies to reduce downtime and support costs. 

Vendor, Budget & Asset Management

•   Manage IT budgets, cost optimization initiatives, and ROI-driven technology investments.
•   Lead vendor selection, contract management, AMC negotiations, and OEM engagements.
• Oversee IT asset lifecycle management, licensing, and compliance 

Team Leadership

• Build, mentor, and manage high-performing IT operations and infrastructure teams. 
• Drive skill development, performance management, and succession planning.
• Foster a culture of accountability, collaboration, and continuous improvement 

Educational Qualification

• Bachelor’s degree in Computer Science / IT / Engineering or equivalent. 
• 15+ years of experience in IT Operations / Infrastructure Leadership, preferably in manufacturing, telecom, or enterprise environments. 
• Certifications such as Microsoft, Azure, CCNA, SAP Basis preferred. 

Key Skills & Competencies

• Enterprise IT Operations & Infrastructure Management
• Network & Data Center Architecture
• Cloud & Hybrid Infrastructure (Azure, M365)
• Cybersecurity & Disaster Recovery 
• IT Governance, ITIL, and Risk Management
• Budgeting, Vendor Management & Cost Optimization
• ERP & Business Application Integration
• Strong Stakeholder & Leadership Skills 

Success Metrics

• High availability and performance of IT systems
• Reduced security incidents and operational risks 
• On-time delivery of infrastructure and digital initiatives
• Optimized IT costs and improved service satisfaction 
• Strong, capable, and scalable IT operations team 

Skills

Experience

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.