Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Job Title: Service Desk

Department: Service Desk/ Helpdesk

Location: Gurugram/Bengaluru

Experience Required: 1 to 3 years

Education: Bachelor s Degree

Job Summary

We are seeking a proactive and customer-focused Service Desk Engineer to join our NOC / Service Desk team in Gurugram. The ideal candidate will have strong client handling skills, a solid foundation in remote desktop troubleshooting, and a basic understanding of ITIL practices. This role requires excellent communication skills and the ability to work flexible hours in a collaborative team environment.

Key Responsibilities

• Handle client queries and provide timely resolution.
• Troubleshoot technical issues via remote desktop support.
• Provide support for Windows and mobile devices.
• Maintain documentation and follow ITIL-based processes.
• Collaborate with internal teams to ensure seamless service delivery.
  
  

• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to work flexible hours and adapt to changing priorities.
• Team-oriented mindset with a proactive attitude.
  
  

• Exposure to ITIL frameworks.
• Experience supporting both Windows and mobile platforms.