Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : O9 Solutions

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely resolutions to ensure smooth and uninterrupted system operations. The position demands continuous engagement with system performance, collaborating with different teams to maintain the reliability and efficiency of critical applications, and adapting to evolving technical environments to support business needs effectively.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.
• Document and communicate findings and resolutions clearly to stakeholders.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster knowledge sharing and skill development.
  
  
  

• Must To Have Skills: Proficiency in O9 Solutions.
• Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
• Experience with monitoring and managing enterprise-level software applications.
• Ability to work with multiple system components and understand their interdependencies.
• Excellent communication skills to interact with technical and non-technical stakeholders.
• Capability to document technical processes and solutions clearly and concisely.
  
  
  

• The candidate should have minimum 3 years of experience in O9 Solutions.
• This position is based at our Gurugram office.
• A 15 years full time education is required.