Acquisition Process Officer

Job Requirements

Role/ Job Title: Acquisition Process Officer

Function/ Department: Branch Banking

Job Purpose

The role entails driving the process pertaining to account opening and customer service process for the Corporate Salary segment in a branch/region contributing to the larger branch banking channel objectives. The role bearer would be responsible for ensuring high process efficiencies and best in-class customer experience.

Roles & Responsibilities

• Process forms for account opening and close the service requests for Corporate Salary segment with “First Time Right” approach and keeping errors within acceptable norms
• Assisting in timely resolution of queries/discrepancies raised by stakeholders
• Aligning with the Channel Partners to highlight & resolve discrepancies, if any, at the earliest to ensure smooth client onboarding
• Ensuring adherence to banking regulations & policies pertaining to Anti Money Laundering (AML), Know Your Customer (KYC), Data & Information security etc.
• Assist Acquisition Process Manager in spearheading initiative to reduce operational costs and drive strategies to increase profitability
• Being regularly updated on products, policy and competition
• Ensure compliance to internal guidelines and regulations