Account Coordinator India - Customer Fulfillment

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

The Account Coordinator for Crocs is responsible for managing order processing, coordinates with Commercial team, supply chain partners, and supports timely delivery to ensure excellent customer service and meet sales goals.

This operations role focuses on cross-team collaboration, cost efficiency, and a customer-centric approach.

What You'll Do

• Drive continuous improvement in customer fulfillment systems and processes
• Manage customer order processes and address related issues
• Maintain clean order book and adhere to Order Efficiency Framework standards
• Ensure accurate data management and reporting.
• Identify and recommend improvements in fulfillment systems.
• Communicate and comply with all quality, safety, and compliance standards.
• Build strong customer relationships and improve service quality.
  
  

What You'll Bring to the Table

• BS or BA in supply chain management, logistics, business administration
• Minimum 2 years of experience in supply chain, logistics or a related function and at least one year of customer service experience 
• Background knowledge in relevant software, such as SAP, CRM and Microsoft Office 
• Strong experience with Excel at high level (VLOOKUP, Pivots, etc) is a must 
• Highly analytical and problem-solving skills, including the ability to conduct a root cause analysis  
• Demonstrated ability to manage projects, especially to prioritize work
• Exceptional communication skills, including verbal, written and presentation – must be fluent in English and Hindi (to communicate with Indian customers)
  
  

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Job Category: Corporate

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