Customer Service Associate

Skill required: Language Translation - Customer Service

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

Language - Ability:French - Intermediate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? You will be working as a French Language Resource within the Risk & Compliance team, supporting clients and organizations in identifying potential risks and developing appropriate mitigation plans. The role requires strong French language proficiency along with experience in Quality Assurance (QA) or Quality Testing, preferably within Banking, Financial Services, Risk, or Compliance environments.

• Strong proficiency in French, including verbal, written, reading, and comprehension skills.
• Good understanding of Quality Assurance (QA) and Quality Testing processes.
• Experience in Banking, Financial Services, Risk, or Compliance operations
• Ability to review transactions, cases, or documentation against defined quality standards and procedures.
• Good communication and stakeholder management skills. What are we looking for?
• Primary skill - Customer Service - P3
• Secondary skill - French Language - P3 Roles and Responsibilities:
• In this role you are required to Work as a French Language Resource supporting the Risk & Compliance team.
• Review and assess cases, transactions, or documentation requiring French language expertise.
• Perform Quality Assurance activities based on defined procedures and quality standards.
• Ensure reviews are completed accurately and in accordance with established SOPs, controls, and quality guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts