Customer Relationship Manager

Job Title: Customer / Client Relationship Manager

Location: Gurugram, Haryana – 122102

Process Type: Non-Voice

Preferred Candidate: Female, below 30 years

Experience: 1–2 years (Customer Relationship background)

CTC: ₹8–9 LPA

Role Overview

We’re seeking a Customer/Client Relationship Manager who can deliver exceptional customer experiences, nurture client relationships, and represent the brand with warmth, elegance, and professionalism. This role involves managing client queries, supporting after-sales service, and ensuring every customer feels valued and connected.

Key Responsibilities

• Serve as the primary point of contact for customer and client interactions (non-voice communication: In person, email, chat etc.).
• Understand customer needs and provide timely, accurate support.
• Manage order-related queries, product information requests, feedback, and service escalations.
• Maintain high service standards to ensure customer satisfaction and long-term loyalty.
• Collaborate with internal teams (operations, logistics, sales, marketing) to resolve customer concerns smoothly.
• Build and maintain a positive relationship with high-value clients and repeat customers.
• Track customer interactions, maintain CRM records, and follow up proactively.
• Identify opportunities to enhance the customer journey and share insights for improvement.
  
  

• Candidate under 30 years of age.
• 1–2 years of experience in Customer Relationship or Client Servicing (non-BPO background).
• Excellent written and verbal communication skills with a warm, polished tone.
• Strong interpersonal skills and a pleasant personality suitable for a premium brand.
• Ability to multitask, stay organized, and respond calmly in challenging situations.
• Professional appearance and brand-appropriate grooming.
• Comfortable working from the Gurugram office location.
• Candidate from fashion brand / clothe brand / apparels.