Service Admin Coordinator 01F25

The Service Admin Coordinator is an essential role within our organization, responsible for managing and overseeing the administrative operations within the service department. This position plays a critical role in ensuring the smooth execution of service-related tasks, managing communications between teams, and providing exceptional support to the service team members and customers. The ideal candidate will possess strong organizational skills, a detail-oriented mindset, and excellent interpersonal abilities to effectively coordinate various administrative tasks. The Service Admin Coordinator is pivotal in maintaining service quality, ensuring compliance with company policies, and facilitating continuous improvement initiatives. This role requires a proactive approach, the ability to handle multiple tasks simultaneously, and a passion for delivering outstanding service support.

Responsibilities

• Coordinate and manage administrative activities within the service department efficiently and effectively.
• Act as a liaison between service technicians, customers, and management for seamless communications.
• Maintain and update service records, databases, and customer information accurately.
• Schedule and oversee service appointments, ensuring optimal resource allocation.
• Prepare and distribute service reports, invoices, and other documentation as required.
• Assist in the development and implementation of service policies and procedures.
• Ensure compliance with all company and regulatory standards within the service department.
• Monitor service requests and ensure prompt resolution according to company standards.
• Provide administrative support to service managers and other team members as needed.
• Facilitate training for service staff in administrative procedures and tools.
• Manage inventory and order supplies necessary for the service department's operations.
• Collaborate with other departments to enhance service delivery and customer satisfaction.

Requirements

• Bachelor's degree in business administration or a related field preferred.
• Proven experience in an administrative role, preferably in a service environment.
• Strong organizational skills and the ability to multitask effectively.
• Excellent written and verbal communication skills with attention to detail.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Ability to work collaboratively in a team-oriented environment.
• Familiarity with customer service principles and practices is advantageous.