IT Technician (225-919)

The IT Technician plays a vital role within the IT department by providing end-to-end support for various technical issues. This position is essential for maintaining smooth operational workflows across all computer systems, networks, and user interfaces within an organization. With the exponential growth of technology and reliance on digital solutions, IT Technicians act as the backbone for technical support and issue resolution. They ensure that all hardware, software, and network components are functioning optimally, and they address any internal or client-based issues promptly. An effective IT Technician not only troubleshoots and resolves issues but also actively participates in the advancement and modernization of IT infrastructures to meet futuristic needs.

Responsibilities

• Provide technical support for hardware and software issues across the organization.
• Diagnose and troubleshoot technical problems involving end-user IT equipment.
• Maintain and update hardware components such as printers, desktops, and laptops.
• Ensure optimal performance of network systems, including Wi-Fi routers and switches.
• Manage and support server environment, leveraging virtualization technologies efficiently.
• Create and maintain documentation for IT processes, procedures, and systems upgrades.
• Assist in the implementation of IT projects and integrate new technologies seamlessly.
• Perform regular security checks to identify and mitigate potential threats and vulnerabilities.
• Provide timely responses to service request tickets and follow up on unresolved issues.
• Support remote access authentication and VPN connectivity for off-site employees.
• Collaborate with other IT staff to streamline support efforts and resource sharing.
• Conduct training sessions for employees on emerging trends and technology usage.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in an IT support or technical service role is required.
• Strong knowledge of various operating systems, including Windows and macOS.
• Excellent problem-solving skills and ability to work under pressure efficiently.
• Familiarity with network management tools and common networking protocols.
• Understanding of IT security practices and procedures is highly preferred.
• Outstanding communication skills to explain complex concepts in simple terms.