IT Support 24D25

We are seeking a dedicated and experienced IT Support professional to join our team. The ideal candidate will have a strong background in IT and be adept at problem-solving, with excellent communication skills and a commitment to providing first-class customer service. As an IT Support expert, you will be responsible for maintaining the daily operations of our technology services, resolving technical issues both remotely and on-site, and ensuring that all technical aspects of the organization run smoothly. You will work closely with other departments to support a range of systems and applications, and you will play a critical role in our ability to deliver high-quality products and services to our clients. Your ability to handle multiple tasks, troubleshoot complex problems, and deliver timely solutions will be essential to success in this role.

Responsibilities

• Provide first-line support to end-users for IT-related concerns and incidents.
• Diagnose and troubleshoot software and hardware-related issues within established timeframes.
• Install, configure, and maintain the organization's IT infrastructure and network solutions.
• Manage user accounts and permissions in accordance with company policies.
• Maintain an accurate inventory of all computer equipment and technical assets.
• Create and update documentation for IT processes and support procedures.
• Monitor and maintain system performance and perform regular security checks.
• Liaise with vendors and service providers to resolve technical and service issues.
• Participate in IT projects and system upgrades to improve operational efficiency.
• Provide training and technical guidance to end-users on system functionalities.
• Respond to emergency technical issues outside of standard working hours as needed.
• Ensure that all IT support activities comply with company policies and legal requirements.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of three years of experience in a technical support or IT role.
• Strong knowledge of networking, hardware, and software troubleshooting techniques.
• Excellent communication skills to effectively interact with diverse stakeholders.
• Proficiency in Windows and Mac OS, including a variety of software applications.
• Ability to work independently with minimal supervision and meet tight deadlines.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Experience with cloud solutions and data management practices is a plus.