Customer Service Representative (225-907)

As a Customer Service Representative, you will play a pivotal role in ensuring our customers have an exceptional experience with our company. You will be the first point of contact for any inquiries, issues, or feedback that our clients may have. Your day-to-day activities will involve engaging with customers through various channels, solving problems efficiently, and providing timely information about products and services. Your ultimate goal will be to maintain high customer satisfaction and ensure that customers feel valued and understood. You will need strong communication skills, empathy, and patience to effectively address customer needs and contribute to the company's reputation for outstanding service.

Responsibilities

• Respond to customer inquiries promptly via phone, email, and chat channels.
• Maintain a professional demeanor to represent the company positively at all times.
• Log and document all interactions with customers in the company database system.
• Resolve product or service problems by clarifying the customer’s complaint.
• Provide accurate, valid, and complete information by using the right methods.
• Identify customers' needs and provide personalized service recommendations.
• Follow up with customers to ensure their issues are resolved to satisfaction.
• Educate customers on new products or services available to them.
• Collaborate with other departments to resolve complex customer issues.
• Meet and exceed customer service performance goals and targets.
• Collect and funnel customers' feedback to the management team coherently.
• Encourage customer loyalty by consistently delivering outstanding service quality.

Requirements

• High school diploma or equivalent; a bachelor’s degree is preferred.
• Proven customer service experience or experience as a Client Service Representative.
• Outstanding written and verbal communication skills are essential.
• Familiarity with CRM systems and customer service software is a plus.
• Strong problem-solving skills and attention to detail are needed.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Empathetic and patient, with a knack for building rapport with customers quickly.