UCCE

Job Description

Mandatory Skills:

Cisco IPCC & UC Skills - UCCE, CUIC, CVR, CVP, CUCM, Cisco IM & presence. CUCM, Unity Connection, UCCX, Voice Gateways, CUBE, Packet Capture, Reading Logs – Traces & Debugs.

Job Description:

• Unified Contact Center Enterprise (UCCE)
• Cisco Unified Intelligence Center (CUIC)
• ICM & CVR
• Agents Desktops, Finesse, CTIOS, AppSpace, PG.
• Advanced experience with ICM / UCCE scripting utilizing Script Editor.
• Understand UCCE Database Schema and ability to use queries against the databases.
• Troubleshooting UCCE, CVP, CUIC and Agent Desktops.
• Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
• Scripting for call flow change or Holiday request.
• Cisco Call Manager at some instances
• Cisco IPCC & UC Skills - CUCX, CVP, CUCM, Cisco IM & presence
• Hands on Experience with Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT.