Transition Management - Supervising Associate

Transition Management – Supervising Associate

Let us introduce you the job offer by EY GDS India – a member of the global integrated service delivery center network by EY.

The opportunity

Transition Management refers to the structured process of moving business operations, services, or processes from one environment to another—such as from a client or legacy system to a new service provider, delivery centre, or operating model—while ensuring minimal disruption and maximum efficiency.

Key Elements of Transition Management

• Planning: Creating detailed transition plans, timelines, and resource allocation strategies.
• Knowledge Transfer: Ensuring all critical knowledge, documentation, and processes are transferred effectively.
• Risk Management: Identifying potential risks and implementing mitigation strategies.
• Stakeholder Coordination: Managing communication and expectations across all involved parties.
• Operational Readiness: Ensuring systems, teams, and processes are ready for go-live.
• Stabilization: Monitoring performance post-transition and resolving issues to achieve steady-state operations.
• In essence, it’s about seamlessly migrating processes and responsibilities while maintaining service quality, compliance, and client satisfaction.
  
  

Your Key Responsibilities

• Transition Planning & Execution
• Own transition lifecycle for applications/services (from design to production handover)
• Define transition plans, timelines, entry/exit criteria, and deliverables
• Ensure readiness across:
• Infrastructure, hosting, and environments
• Application deployments, configuration, and integrations
• Support model (L1/L2/L3 readiness)
• Operational Readiness & Validation
• Validate non-functional readiness:
• Performance, failover, backup/recovery, monitoring
• Security, compliance, supportability, maintainability
• Ensure completion of transition checklists, runbooks, SOPs, and knowledge transfer
• Stakeholder Coordination
• Act as central point between:
• Project/Delivery teams
• Operations (Global Ops / Service Management)
• Infrastructure and platform teams
• Coordinate defect resolution, risk closure, and readiness gaps
• Governance & Control
• Lead Go/No-Go decisions and permit-to-operate discussions
• Govern:
• Warranty/Early Life Support (ELS)
• SLA/OLA readiness
• Transition risk logs and issue tracking
• Reporting & Metrics
• Track transition progress, readiness scorecards, and risks
• Produce dashboards and leadership reports
  

Skills And Attributes For Success

• 8–12 years’ experience in Transition / Service Management / Delivery
• Strong knowledge of ITIL Service Transition processes
• Experience managing enterprise-scale application transitions
• Good understanding of testing, infrastructure, and application lifecycle
• Strong stakeholder and vendor management skills
• Experience with RTPA / Operational Readiness frameworks
• Solid presentation skills, and an ability to influence an audience of technical teams
• Possess an innovative mindset, open to sharing new ideas and work comfortably within global teams
• Strong project management and organizational skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in MS Office tools and project management software.
• Analytical mindset with problem-solving capabilities.
• Ability to work under pressure and manage multiple priorities effectively.
  
  

To qualify for the role, you must have

• Prior experience with Transition and or Project Management with knowledge around IT industry and ITIL concepts
• Bachelor’s degree in business administration, IT, Operations Management, or related field.
  
  

Ideally, you’ll also have

• PMP or PRINCE2 certification preferred
• ITIL v3 or v4 Foundation training, or higher level of ITIL Certification.
• Exposure to global delivery models and cross-border transitions.
• Experience in managing large-scale transitions with multiple stakeholders.
• Understanding of Agile methodology.
  
  

What We Look For

• An eye for quality and the ability to work proactively.
• Excellent communication skills
• A team player, able to self-motivate and motivate others in a global/virtual environment.
  
  

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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