Total Rewards Analyst

Skill required: Compensation & Benefits - Compensation Administration Process Design

Designation: Total Rewards Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? The Benefits and Compensation Analyst will interact with client resources via email, phone call, instant messaging, etc. and will be responsible for that interaction till all relevant actions are completed on it.

• Read, understand and analyze client process as per the business rules as a subject matter expert.
• Serve as the primary expert on compensation structures and benefits programs, providing guidance on policy interpretation, regulatory compliance, and best practices
• Audit accurate and timely updates in HR systems and ticketing platforms (e.g., Workday, ServiceNow).
• Lead the resolution of complex employee inquiries and escalations related to compensation adjustments, benefits eligibility, and plan administration.
• Oversee the execution of annual compensation cycles, including merit increases, bonus payouts, and equity grants, ensuring accuracy and fairness
• Act as a key contributor in system enhancements, policy updates, and process automation initiatives related to HRIS and benefits platforms.
• Develop and deliver training, documentation, and knowledge resources to HR teams and stakeholders on compensation and benefits topics.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems.
• Pay close attention to quality of written and verbal English skills within Team.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Ensure LWI’s are followed and updated regularly and train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal or client initiatives related to Process.
• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
• Plan proper allocation of work. What are we looking for? Working Conditions – US Hours
• Shift timings (7am – 3pm ET,/ 5:30pm -3am IST) (1pm to 9pm ET/ 6:30pm – 4am IST)
• Candidate should be willing to work in Rotational Night shifts. Qualification: Graduate
• HR Experience
• People Movement Experience
• Problem Solving
• SuccessFactor/Oracle Experience a plus
• MS Office Experience
• Strong MS Office and Excel skills with focus on data analytics
• Results & detail-oriented
• Strong communication/organizational skills Roles and Responsibilities:
• Support Team lead / Manager with Daily stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each other’s responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities.
• Complete training need analysis for the team on timely manner through quality reports and knowledge tests
• Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.
• Assist in training/educating HRO personnel on learning and acquired skills in process.
• Ensure Customer Satisfaction
• Ensure and maintain the security and confidentiality of client data. Experience
• Relevant years of HR Experience
• Leave of Absence experience is a plus
• Benefits and/or Compensation experience required
• Workday experience required
• HR Domain certification would be a plus
• Strong MS Office and Excel skills Knowledge/Skills Requirements:
• Good organizational & prioritisation skills.
• Analytical and problem solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Attention to detail.
• Focus on high data accuracy.
• Quality driven – in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
• Good written and verbal skills Core Competencies –
• Professional Qualities
• Good oral and written communication skills
• Ability to identify and effectively use resources
• Excellent customer service skills