Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Cassandra DataStax

Good to have skills : Redis

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and service management teams to facilitate issue resolution.
• Oversee the implementation of change requests and ensure minimal disruption to operations.
• Mentor junior team members to support their professional growth and enhance team capabilities.
  
  
  

• Must To Have Skills: Proficiency in Cassandra DataStax.
• Good To Have Skills: Experience with Redis.
• Strong knowledge of database management and troubleshooting techniques related to distributed databases.
• Ability to analyze complex system issues and develop effective solutions.
• Experience in managing and executing Requests for Change in a controlled environment.
• Familiarity with collaborating across teams and vendors to resolve technical challenges efficiently.
  
  
  

• The candidate should have minimum 5 years of experience in Cassandra DataStax.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.