Technical Support Representative - Service Desk

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Have you been wanting to get into IT but dont have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then theres a good chance youll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, youll be the face and voice of Kyndryl, helping customers solve their problems every day.

A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and well teach you the rest. Its a fun and fast-paced role where youll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, youll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, youll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. Its fun, challenging, and fast-paced - you definitely wont be bored!

Your future at Kyndryl

This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Who You Are

Youre good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, youre open and borderless - naturally inclusive in how you work with others.

Required Skills And Experience

• Knowledge of Windows, Mac, or Linux operating systems
• Support help desk knowledge
• Troubleshooting and problem-solving skills
• Customer support knowledge
• Active listener with flexibility to modify approach and adapt to customer needs
  
  

Preferred Skills And Experience

• Experience working with Windows, Mac, or Linux operating systems
• Troubleshooting and problem-solving expertise
• Support help desk experience
• Customer support experience
• Experience modifying approaches and adapting to customer needs
  
  

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you dont meet every requirement, we encourage you to apply. We believe in growth, and were excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. Thats The Kyndryl Way.

What You Can Expect

Your career with us isnt just a job-its an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, youll dive into impactful work that powers the systems our customers rely on every day. You wont just contribute-youll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

Were here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, youll have everything you need to thrive and evolve. Youll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, youll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and were committed to helping you do just that. Ready to make an impact? Join us and help shape whats next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contacts Kyndryl email address.

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