Technical Service Delivery Manager

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, VMWare, Postgres and Salesforce.

Spinnaker Support has an immediate opening in South Africa or India (but working EMEA hours) for a Postgres SDM with strong skills in Customer Ownership and Postgres Solution Architecting.

Responsibilities

• This position is for a technical Service Delivery Manager.
• Must have excellent customer Ownership and communication, friendly interaction, and a passion to help customers with their software issues.
• Provide technical expertise required by Postgres support team.
• Troubleshoot customer under break-fix support : Performance tuning, backup strategy, migration optimizations and DBA activities.
• Drive customer satisfaction by tracking issues from start to closure.
• Monthly Customer Review engagements to foster stronger technical relations.
  
  

• 5+ years of PostgreSQL DBA experience in a 24x7 production environment
• 1+ Year of Customer Ownership
• BS in Computer Science, Information Systems or equivalent combination of education and experience
• Experience architecting a large-scale production Oracle to Postgres migrations
• Expertise with Postgres system metrics and optimization strategies
• Familiarity with system level metrics and practical use of common Linux utilities
• Understanding of virtualization and clustered environments
• Great communication skills and a passion for both teaching and learning