Technical Lead - SMS

About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.  

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About Outbound Team

The Outbound Team is one of the core teams in MoEngage responsible for sending 90 billion messages monthly across channels like Push, Emails, SMS, Webhooks, Facebook Audience etc. As a member of the OutBound Team, you would be working on developing high-performance solutions to deliver personalised and context-based notifications across various channels to help achieve increased customer retention. You will also be designing and building features to help clients provide customised experiences for end users, allowing them to have a more personalised experience at scale.

Here are some of the challenging projects we are working on as part of the Outbound Team focusing at a high level on Email pod

• We plan to enhance the reliability, monitoring, and auto-healing systems of our email sending infrastructure to scale it threefold, from the current volume of 6 billion monthly notifications.

• We are in the process of scaling out our sending flow to multiple services like Preprocessing, Dispatcher and Postprocessing 

• Improving SLAs from the current 98% to 99.99% to make sure we are a world-class product in the Customer Engagement space

• Working on distributed systems to solve problems like rate-limiting and throttling at the scale of billions of notifications 
  
  

Skill Requirements

• 7-10 years of proven experience on distributed systems, Restful Web Services

• Hands-on experience in software architecture, software design, and implementation.

• The candidate should demonstrate accountability and ownership of the modules they are responsible for.

• Proficiency in conducting code reviews and providing mentoring support 

• Familiarity with Python and related technologies and frameworks

• Familiarity with at least one of the cloud computing infrastructure - GCP / Azure / AWS

• Familiarity with task queue frameworks like Celery or Pika is a plus.

• Awareness of Information Security concepts and Best Practices 

• Tech Stack - Python, Falcon, Celery, Redis, Kafka, MongoDB, AWS (SQS S3), Linux

Roles and Responsibilities:

• Thinking big and executing with great focus with a milestone-based approach rather than the Big Bang.

• Developing and assessing software architecture, software design, and implementation

• Guiding a team and implementing productive technological processes and tools.

• Writing code with a focus on quality, scalability, high availability, and cost-efficiency.

• Ability to learn, adopting great tech processes and tools.

• Owning problem statements and solutions built to solve it.

• Open to work on the polyglot tech stack
  
  

We handle more than two billion messages every day. Rest assured, brilliant and passionate people will surround you as we scale much more to build a world-class technology team.