Back to listing

TECHNICAL LEAD - Performance Monitoring

Talentmate

India

1st June 2026

2606-35964-26

Job Description

Monitoring of the IT infrastructure as per the SOP which includes Servers, Storage, applications and databases utilizing the tools setup provisioned and managed by Synovus.
Follow Runbook/SOP to resolve event alarms
Assigning the tickets to the identified queues or members based on Synovus defined SOP/procedure
Incident, Service Request, Problem and Change Management
Handling incidents, service requests, and problem tickets in ServiceNow with the defined SLA
Logging, tracking, and resolving Synovus application, system, and infrastructure issues as per SOP
Vendor coordination, validation and assisting the deployment team during any changes using Synovus defined Vendor Management process
Application & Infrastructure Monitoring
Monitoring application performance and system health through alerts from Dynatrace, SolarWinds and Meraki
Carrying out daily/weekly/monthly health checks and alert for any violation that may lead to performance issues/outages
Supporting planned maintenance windows.
Stakeholder Communication
Providing status updates to business teams, internal stakeholders, and end users.
Participating in incident bridges, technical calls, and review meetings.

Performance Monitoring

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	India	City:	Bengaluru ,Karnataka
Company Website:	http://www.happiestminds.com	Job Function:	Software Development
Company Industry/ Sector:	Software Development

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.