Support Executive - Mandatory Hindi Speaker

Job Summary

Provide technical support to customers, for home-automation and electronics products. This is an office-based support role. You will not visit sites, but you will guide field installers and customers over phone, video, and chat. Strong electronics basics and fluent Hindi are mandatory.

Mandatory :Hindi Natural Speaker

Key Responsibilities / Duties

• Technical Support
• Assist installers with wiring, configuration, and troubleshooting over call/video.
• Diagnose hardware issues: sensors, relays, loads, power supplies, modules.
• Verify installation photos, wiring diagrams, and provide correction steps.
• Log issues clearly and escalate to R&D/QC when required.
• Coordination & Issue Tracking
• Maintain detailed support logs, ticket status, and follow-ups.
• Ensure issues are resolved within defined SLAs.
• Raise recurring issues to QC and R&D for product improvements.
• Product Knowledge & Testing
• Understand basics of circuits, relays, loads, communication interfaces.
• Perform simple bench testing of units if needed.
• Support QC during new batch validations.
• Documentation
• Update wiring diagrams, FAQs, troubleshooting sheets.
• Create simple guides for common installer mistakes and solutions.
  
  

• Diploma/BE in Electronics/Electrical/E&C.
• Strong understanding of voltage, current, relays, loads, wiring basics.
• Good troubleshooting ability and clear logical thinking.
• Fluent Hindi is mandatory (you will communicate with installers across India).
• Basic English for reporting and documentation.
• Ability to remain calm during support calls and resolve issues practically.
  
  

• Experience in home automation, ELV, security systems, or similar.
• Prior support experience for electronics or hardware products.
• Familiarity with multimeter usage and basic hardware testing.