Sr Vice President-Head Of Trade Finance Ops-FTC Ops-Trade Finance And IBG Operations

- Managing Trade Finance & Operations for Mashreq Bank, providing strategic and transaction level Trade Finance advice to CIBG, IBG and RBG customer segments besides being responsible for operational delivery of world class Trade Finance services for the customers of the Bank.
- To ensure effective positioning of Mashreq Trade vis a vis ever evolving regulatory, risk and Technology landscape. Responsible for adherence to Regulatory Guidelines, meeting Internal and External/ Central Bank’s Audit Standards.
- Creating a service distinction and offering a unique proposition for the customers to ensure Mashreq’s leadership position in Trade Finance in all the countries it operates.
- Strategize on medium- and long-term opportunities in process improvement, industry leading automation of processes basis new technology developments, policy changes and control robustness.
- To develop and maintain multiple specialized teams of managers and Subject Matter Experts with focus on catering to the international trade services business for cross-functional stakeholders and internal partners.
- Responsible for creating and maintaining KPI’s and Accuracy standards. Staff mentoring, training, and building subject matter expertise in the team.
- Create and nurture specialized teams and professionals having competency to handle complex/structured transactions in Trade, Loans, Supply Chain, OBU, Islamic Trade and any new product/process applicable.
- Interface with Senior Management and Business/GTB for formulating trade service standards and product offerings to global customers. Collaborate with and influence all partners including leadership
- Managing 200+ highly skilled Trade Finance employees in various locations across multiple geographies.
- Ensure optimal resourcing model for Trade Ops across all MGN locations and HO to achieve strategic objective for the Operations.
- Embed a culture of continuous improvement, identify and deliver enhancements to customer experience, productivity and efficiency.
- Develop and guide a culture of talent development to meet business objectives and strategy.
- Liaise with Customer, Business groups, Vendors, Support divisions etc and maintain good value streams.
- Drive dialogue with all parties concerned to ensure that the stakeholders get value added services.
- Maintain competencies and skills to have a proper succession planning for the area managed.