Sr Service Delivery Engineer

Role Summary

The Senior Service Delivery Engineer – Data & Analytics is a hands‑on, customer‑facing engineer responsible for designing, building, integrating, and delivering Data & Analytics solutions for airline customers.

This role works closely with Leads and Principals to execute well‑defined solutions that solve real customer business problems. Senior Service Delivery Engineers are expected to operate independently on complex technical tasks, contribute to solution design, and ensure high‑quality execution in customer environments.

Key Responsibilities

Hands‑On Engineering & Execution

• Design, develop, test, and deploy Data & Analytics solutions in enterprise environments.
• Build and maintain Java‑based services, integrations, and data pipelines.
• Contribute to solution design and technical implementation decisions.
• Troubleshoot and resolve complex technical issues in development, test, and production environments.
• Ensure code quality, performance, reliability, and maintainability.
  
  

Customer‑Focused Delivery

• Work directly with customers during implementations, migrations, and issue resolution.
• Understand customer use cases, operational workflows, and data requirements.
• Support customer discussions by explaining technical approaches and implementation details.
• Ensure delivered solutions meet customer expectations and operational needs.
  
  

Team Collaboration & Continuous Improvement

• Collaborate closely with Leads and Principals to execute delivery plans.
• Participate in design reviews, code reviews, and delivery retrospectives.
• Follow established engineering and delivery best practices.
• Contribute ideas to improve delivery efficiency, solution quality, and technical standards.
  
  

Required Experience & Skills

• Strong hands‑on Java development experience in enterprise environments.
• Experience with cloud platforms, containerization, and microservices architectures.
• Familiarity with data platforms, streaming or batch data processing, and integrations.
• Strong problem‑solving skills with ability to debug and resolve complex issues.
• Experience working in customer‑facing delivery roles.
• Airline industry or travel domain experience is a plus.
  
  

Senior‑Level Expectations

• Independently owns complex technical tasks and components.
• Requires limited guidance on execution; collaborates on design decisions.
• Demonstrates readiness to grow into Lead‑level technical ownership.
• Comfortable operating in delivery‑critical, customer‑facing environments.
  
  

Why This Role Matters

The Senior Service Delivery Engineer – Data & Analytics plays a critical role in ensuring Sabre’s Data & Analytics solutions are implemented correctly and reliably for airline customers. This role provides the execution strength and technical rigor needed to deliver high‑quality outcomes at scale.

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