Sr SaaS Site Reliability Engineer

Description

JOB DESCRIPTION

This role is designed around a lead position within the team that will help in shaping the processes, tools, and capabilities and take the SaaS SRE team to world class quality and capability!

This SRE lead position will be a key role in the ongoing success of the SaaS business and protecting customer Annual Recurring Revenue by assuring service reliability and instilling absolute confidence in service quality and security.

How You Will Contribute And What You Will Learn

• Recover, restore, and build self-recovery capability for cloud-native services and components (AWS, GCP and Azure)
• Ensure Service Assurance for SaaS applications (use cases) deployed across all public cloud hyperscaler providers that CNS SaaS will have.
• L1/L2 Site Reliability Engineering Operations (event & incident management, change management and execution, security and privacy compliance remediation and mitigation)
• Provide technical and operational leadership over Agile DevOps practices including documentation, iteration, planning, scheduling, coordinating and executing
• Help devise and execute strategies for accomplishing service assurance improvements using creative and cost-effective means and methods
• Encourage and foster SRE contribution and input/participation in continuous service improvements – both technical and procedural
• Collaborate with team members and peers/partner organizations to determine and define best practices that bring benefits to SRE Operations and the SaaS organization
• Work with Product Managers and R&D teams of SaaS applications (use cases) to determine and support service-level agreements (SLAs), service-level indicators (SLIs) and service-level objectives (SLOs)
  
  

Key Skills And Experience

You have:

• 12+ years of operations, support, SRE, DevOps or related experience, Strong communication skills, including ability to create presentations or dashboards.
• Experience or familiarity with public cloud native services and components (AWS, GCP, Azure)
• Experience or familiarity with DevOps technologies (examples: GitHUB, Terraform/Terragrunt, etc)
• Experience or familiarity with Kubernetes and related technologies (docker, helm, k8s API)
• Experience or familiarity with Datadog Monitoring tool and ticketing systems like SF.com, ServiceNow, Jira including process and even API integrations
• Experience with documentation management using Confluence, SharePoint and MS Teams
  
  

It would be nice if you also had:

• Experience in Auto-recovery DevOps for continuous service improvement (Backup & Restore strategy).
• Experience in L2/L3/L3 Application support integration with BU and Product teams
  
  

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

About The Business Group

In Cloud and Network Services, as Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific roles requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

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