Sr Customer Retention Specialist

Position:          Customer Retention Specialist

Job Level:        E3

Location : Bangalore (Onsite)

As a Senior Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success. If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!

Who you’ll report to:

This role reports to VP of Global Customer Retention (based in the US)

You’ll make an impact by being responsible for:

• Meeting or exceeding assigned sales objectives and quotas for renewal business

• Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention

• Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track

• Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal

• Educating and effectively communicate the value of company solutions to client decision- makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts

• Maintaining, updating, and managing all SalesForce.com renewal opportunities

• Manage large enterprise accounts