Specialist Marketplace Operations

About Job

Business Planning & Growth

• Build and execute the annual marketplace sales plan focusing on revenue growth (overall & like-for-like), market share expansion, and cost efficiency.
• Develop and execute joint business plans with all marketplace partners covering revenue, visibility, discounts, and cost of doing business.
  
  

Performance & P&L Management

• Own the overall business health and key metrics, including profitability, discounts, UPT (units per transaction), conversion, ATV (average transaction value), FMC (fast-moving contribution), SLAs for logistics, consumer returns, RTOs, and cancellations.
• Plan pricing and discounting strategies in line with P&L targets, category benchmarks, and festive sale calendars.
  
  

Merchandising & Assortment

• Collaborate with retail merchandising teams to identify product gaps based on fashion trends, seasonal demand, and sale events.
• Maintain accurate inventory listings and ensure regular cycle counts to minimize catalog discrepancies and avoid stockouts.
  
  

Cataloging & Operations

• Responsible for the brand presentation across the Marketplaces – PDP images, content (A+ content, Product Attributes, Keywords, Long & Short Product Description, etc.) for eCommerce Channel and handle the overall business operations.
• Oversee the day-to-day marketplace operations – product listing, price upload, FC operations, promotions, product listing ads, etc.
  
  

Marketing & Campaigns

• Partner with the marketing team to secure brand visibility during key marketplace events (e.g., Myntra EORS, Flipkart Big Billion Days, Amazon Great Indian Festival).
• Leverage marketplace platforms traffic to enhance brand discoverability and conversion through organic and product-listing ads initiatives.
  
  

Operations & Fulfillment

• Oversee day-to-day marketplace operations including warehouse coordination, order fulfillment, and return management to improve seller ratings.
• Conduct root cause analysis on DTO (delivered-to-origin returns) and RTO (return-to-origin cases) and drive corrective actions.
• Track the fulfillment centre & logistics budget, and Platforms operational expenses. Develop cost-saving opportunities and operational efficiencies.
• Define Key Performance Indicators of Fulfillment Centre & Logistics- track & report on the performance. Identify improvement opportunities and implement process enhancements.
  
  

Finance

• Work with finance and SPF (Seller Protection Fund) teams on payment reconciliation and claims management.
• Ensure compliance with marketplace policies and performance expectations.
• Work closely with key stakeholders to reduce the cost of doing business.
  
  

Job Specific Functional Expertise

• Strong relationships with category teams at all eCommerce partners
• Strong business acumen and understanding of Digital ecosystem (Website, App, Wholesale.com, Marketplace, Omni, Digital & Performance Marketing, etc.) and financial metrics
• High level strategic thinking and demonstrates entrepreneurial drive
• Must demonstrate turnaround capabilities and can handle the unexpected with flexibility
  
  

About You

Education: Management graduate/NIFT

Experience

• Minimum 4- year’s experience in eCommerce
• Experience in the eCommerce sector, preferably in fashion
  
  

Functional Competencies

• Knowledge of eCommerce operations and merchandising
• Knowledge of eCommerce promotion planning, implementation practices and Performance Marketing
• Strong analytical skills to present actional insights to leadership team
• Well versed with MS office tools, Advanced Excel, Google Analytics, Marketplace platforms, etc.
  
  

Benefits

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

Here's a Small Snapshot

• Complimentary preventive health check-up for you & your spouse
• OPD coverage
• Best in class leave plan including paternity & family care leaves
• Counselling sessions to prioritize mental well-being
• Exclusive discount vouchers on Levi’s products
  
  

We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.

To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

LOCATION

India, Bangalore - Office

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.

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