Spec Ops Support Services

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Designation: - Specialist Ops Support Services

Reporting to: - Manager Operations Support Services

Shift Timings: - 7:00 AM to 4:00 PM IST/ 4:30 PM to 1:30 AM ( Should be Open to changes based on business needs)

Job Summary: -

Specialists serve as an operational contact representing Empower and are expected to coordinate and oversee the claims submitted by beneficiaries and Plan Sponsor. To adjudication of the claim submitted and process the distribution of the funds to the rightful beneficiary if requested. Manages daily communications with internal team members to maintain or improve quality of the processed requests.

Primary Duties and Responsibilities: -

• Will be handling Death processing an at Empower for adjudication of the death claim form and distribution of the funds.
• Ability to compile, interpret and analyze data. Good judgment and problem-solving skills.
• Significant experience interacting with workflow systems.
• Ability to thrive in a fast-paced environment.
• Strong organizational skills and ability to manage many in-flight deliverables at once on tight deadlines.
• Should be flexible to work in shifts and go extra mile per team requirements.
• Must have a proven track record of having exceeded the productivity & accuracy targets.
• Should have the ability to research unique & complex work requests and escalate appropriately.
  
  

Background And Qualifications

• Bachelor’s degree is a must.
• 1-3 years of experience. (6-12 months maximum working experience in corporate companies )
• 401k knowledge will be added advantage
• Proficient in Microsoft Office, including Excel, Word, and Outlook
• Ability to multi-task, prioritize, and problem-solve effectively.
• Proven ability to work effectively within a team and individually.
• Strong attention to detail
• Excellent time management
• Excellent verbal and written communication
• Flexible to work any shift based on the business requirement.
  
  

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

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