Software Technical Support Specialist

Job Description

JOB RESPONSIBILITIES:

• Investigate and troubleshoot system and configuration issues raised by customers or impacting customers, including debugging and fixing of customer specific Java and SQL code (can include additional technologies)
• Provide assistance to existing customers at critical times of the year
• Configure the system as per defined requirements using either the software user interface and/or via customer specific XML/SQL scripts on the system’s database
• To build and maintain custom forms, update integrations and data aggregation often using SQL scripts and XML
• Liaise with development, product management and infrastructure teams for advanced configuration and (custom) development of the system
• Attend customer meetings and calls as and when required as part of support, ensuring a professional image at all time
• Provide training to customers on existing functionality
• Draft training documentation both generically for the system and for customer-specific purposes.
• Perform additional duties as needed
  
  

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related technical discipline preferred
• Minimum one (1) years of experience in software troubleshooting, technical support, or relevant
• experience
• Minimum two (2) years working in Java development along with experience with relational databases or technical experience is required (in particular SQL & XML), PL/SQL highly desirable
• Experience working to effectively troubleshoot, and problem solve. This includes being able to
• work independently to analyze the situation, identify obstacles, obtain key pieces of information,
• and apply knowledge gained to rectify situations and gain mutual resolution
• Ability to learn new technologies while maintaining high levels of performance in a high-pressure
• environment
• Familiarity with web-based applications and software implementation/configuration
• Strong communication, both written and verbal
• Ability to build positive and effective relationships with internal teams across all functions
• Ability to build and maintain positive and effective relationships with customers
• Demonstrate proactivity and a drive to learn and improve
• Industry knowledge in the field of Sustainability (both management and reporting) is a plus
  
  

About Us

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

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