Site Reliability Engineer - MQ NATS Event Broker

About The Job

As a specialist in electronics and software for the past 20 years, in-tech is a dynamic, fast-growing engineering company headquartered in Munich, Germany employing around 2350 employees globally across 20 project locations in 8 countries.

in-tech develops innovative engineering solutions for the automotive, rail, aerospace, defence, and industrial sectors.

We are committed to a flexible, modern work culture and work-life balance. Our colour orange stands for liveliness, warmth, and dynamism. We value a strong team spirit, fresh ideas and a positive work culture. We call it the “Orange Spirit”! Since 2024, in-tech became a subsidiary of Infosys Ltd. This strategic partnership enables us to offer our customers even more comprehensive development and digitalisation services and a greater offshore capability.

We are looking for an experienced Site Reliability Engineer supporting MQ, NATS/Event Broker, you will be responsible for the stability and resilience of Mastercard’s messaging backbone to join our customer location at Pune. If you’re passionate about joining a growing and dynamic team with a company with a positive culture and team spirit, we’d love to connect with you!

Roles & Responsibilities

Ensure high availability, performance, and resilience of MQ, NATS/Event Broker platforms across environments.

Participate in on‑call rotations and provide hands‑on support during production incidents.

Lead or contribute to incident triage, mitigation, and service restoration.

Perform root cause analysis (RCA) and drive corrective and preventive actions to closure.

Design, implement, and maintain monitoring, alerting, and dashboards to enable proactive detection.

Support and govern production changes, including upgrades, patching, certificate renewals, and configuration changes.

Assess operational readiness for changes and ensure rollback and validation plans are in place.

Automate operational tasks and workflows to reduce manual effort and improve recovery times.

Partner with application teams to support onboarding, scaling, and operational best practices.

Create and maintain runbooks, SOPs, and operational documentation.

Contribute to continuous improvement of reliability, observability, and operational processes.

Requirements

Minimum 6 - 10 yrs of experience required.

Experience supporting mission‑critical production systems with on‑call responsibility.

Strong understanding of distributed systems and messaging platforms.

Hands‑on experience with MQ, NATS/Event Broker, or similar middleware technologies.

Experience with monitoring, logging, and alerting tools.

Proficiency in at least one scripting or programming language (e.g., Python, Bash, Java).

Solid knowledge of Linux, networking fundamentals, and system troubleshooting.

Ability to troubleshoot complex, multi‑component issues under pressure.

Apply with us

If you have experience and team spirit and are looking for a great place to work, then start your job with us.

As part of our dedication to the diversity of our workforce, in-tech is committed to equal employment opportunity without regard for age, race, colour, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

We are shaping the mobility of the future: in-tech develops innovative solutions for automotive, rail transportation and smart industry. We put great emphasis on a family environment and a friendly, open working atmosphere. We have already received several awards for our outstanding working atmosphere, internal team spirit and excellent work-life balance.