Site Reliability Engineer III

Job Description

Site Reliability Engineer III advances efforts to enhance system resilience, scalability, and performance through feature development, automation, architectural design, chaos engineering, and disaster recovery planning, while promoting best practices for continuous improvement and reliability.

Responsibilities

• Provides overall management of the SRE and Production activities for Marketing and Personalization Applications and trusted advisor to business partners, and development teams for support;
• Work with development organization to create strategic & tactical architecture plans to ensure maximum SRE Governance models
• Provides consulting and technical expertise to business partners, architects and developers as well as identifies and drives opportunities for improved performance and availability
• Reviews design and develop code bases ensure solutions are viable, scalable, and will meet performance standards and support requirements.
• Monitors the quality of vendor service delivery resources by reporting on any trends, issues and achievements and escalating where appropriate
• Responsible for ensuring that the engineered environment meets the specifications in terms of support requirements, application design and infrastructure i.e. accountable for the performance and efficiency of Security applications
• Pragmatic, results-driven approach to problem solving. Demonstrated ability to present multiple technical solution options, negotiate amongst options, and make decisions with varying levels of information completeness
• Advises development and support teams as may be necessary to ensure delivery of optimal technical designs and implementation on holistic monitoring solutions.
• Participates as may be necessary in resolving complex technical issues across the portfolio
  
  

Qualifications

• Bachelor’s or masters degree in computer science, Information Systems, or other related field (or has equivalent work experience)
• Minimum 5 years’ experience with a hands-on service management knowledge in a broad range of distributed technologies infrastructure and BigData systems and platforms
• Requires advanced to expert level knowledge and understanding of high availability architecture/support processes and performance/availability metrics and monitoring
• Extensive experience using a systems analysis and design methodology and an excellent understanding of enterprise system monitoring tools.
• Strong communication skills both verbal and written
• Effective consultative skills across a multi-functional environment
• Possesses knowledge about industry best-practices and trends in infrastructure and security SRE
• Demonstrated knowledge of Personalization and Marketing Domain
• Experience with distributed, web, mid-range, and mobile enterprise solutions
• Experience in Finance Management
• Hands on knowledge in one or more of Java/ Py/Go/ React
• Public Cloud Certification is an add-on
  
  

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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