ServiceNow QA Engineer

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Role Overview

As a QA Analyst, you will play a key role in ensuring that software products meet the highest quality standards.You will be responsible for executing manual and automated tests, identifying issues, and collaborating with cross-functional teams to deliver reliable and efficient solutions.

Key Responsibilities

• Execute manual and automated testing throughout the product or solution lifecycle.
• Conduct tests and analyze results related to ServiceNow integrations and third party tools.
• Report identified anomalies, track root causes, and collaborate with development teams to resolve issues.
• Maintain and optimize test suites based on evolving customizations or configurations.
• Monitor QA performance indicators (KPIs) to assess process quality and efficiency.
• Contribute to the continuous improvement of QA processes, tools, documentation, and communication.
• Collaborate with development, product, and operations teams to ensure comprehensive functional coverage.
• Stay informed about QA tools and practices to suggest improvements.
  
  

• Proven experience as a QA Analyst.
• Proficiency in manual testing and familiarity with automated testing
• Experience with complex workflows, large-scale projects and ServiceNow integrations.
• Strong organizational skills, attention to detail, analytical mindset and problem solving abilities.
• Effective communication skills with both technical and non-technical stakeholders.
  
  

• Experience in an IT and/or Telecommunications environment.
• Knowledge of ServiceNow and its integrations.
• ISTQB certification, QA micro-certifications, or ServiceNow certifications.
• Experience with test management tools (e.g., TestRail, Zephyr) and bug tracking tools (e.g., Jira).
  
  

• Competitive salaries and comprehensive health benefits.
• Flexible work hours and remote work options.
• Professional development and training opportunities.
• A supportive and inclusive work environment.