Senior Technical Writer

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking experienced Technical Writers to join our Content Experience (CX) team, who understand the approach to write for platform software products. This role is ideal for someone who is equally strong in both the technical and writing aspects—someone who can simplify complex concepts into clear, engaging content for admins, end users, and developers. You enjoy understanding your audience deeply, collaborating with engineers and product teams, and creating high-quality content that truly helps users succeed.

You will play a key role in shaping solution-oriented content strategies—ensuring the right content reaches users at the right time, in the right format.

Required Skills & Experience

• 6+ years of technical writing experience
• Strong experience working on XML and DITA
• Strong ability to write clear, concise, and user-friendly content
• Proven ability to collaborate and manage multiple deliverables under tight deadlines
• Excellent problem-solving skills
• Experience with CRM applications (Salesforce experience is a plus)
• Strong communication and interpersonal skills
• Ability to quickly learn complex technologies
• Experience with source control systems
• Proficiency in leveraging GenAI tools to enhance and streamline the content
  
  

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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