Senior Technical Account Manager

About the Company/Team

Oracle Customer Success Services (CSS) helps organizations maximize the value of their Oracle investments and extend confidently into the cloud. CSS delivers enterprise-grade, end-to-end managed cloud services across Oracle’s broad portfolio of business applications, middleware, database, cloud infrastructure, and hardware technologies.

The Oracle Customer Success Services team brings deep technical expertise, strong service delivery capabilities, and a customer-first approach to support customers throughout their business and technology transformation journey. As part of our continued growth, we are looking for an experienced Technical Account Manager to manage service delivery, strengthen customer relationships, and drive operational excellence across Oracle Cloud and on-premises environments.

Job Summary

The Technical Account Manager will serve as a trusted advisor and single point of contact for customers using a diverse set of Oracle products and services. This role is responsible for managing service delivery activities, coordinating virtual teams, driving incident and problem resolution, and ensuring high levels of service quality, availability, and customer satisfaction.

The ideal candidate will bring strong experience in Oracle SaaS applications, Oracle Database, Oracle Cloud Infrastructure, IT service management, incident management, and customer-facing service delivery. The role requires strong technical understanding, project management discipline, stakeholder communication, and the ability to operate effectively in high-pressure, high-visibility situations.

Qualifications & Skills

Mandatory

• University degree in a relevant technical, business, or management discipline, or equivalent practical experience.
• Strong service delivery, operations, or technical account management experience in enterprise IT environments.
• Good understanding of Oracle SaaS applications, especially Oracle HCM, ERP, and SCM modules.
• Hands-on technical understanding of Oracle Database and one or more Oracle Applications such as Fusion Applications, E-Business Suite, PeopleSoft, or JD Edwards.
• Knowledge and experience with Oracle Cloud Infrastructure, Exadata, and Exadata Cloud Service.
• Strong understanding of technical architecture, operating systems, networking concepts, and production IT operations.
• Demonstrated experience with incident management, problem management, change management, and event management processes.
• Ability to coordinate resolution efforts for escalated issues across multiple customer groups, technical teams, and business stakeholders.
• Strong understanding of the business impact of critical incidents and service disruptions.
• Excellent customer-facing, communication, stakeholder management, and executive-level reporting skills.
• Ability to multitask, stay composed in high-stress and high-visibility situations, and reprioritize work in a dynamic business environment.
• Willingness to work in rotational shifts as required.
• Strong organizational skills, attention to detail, teamwork, willingness to learn, and problem-solving ability.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.