Senior ServiceNow Developer - ITSM

Job Title: ServiceNow Developer – ITSM

We are looking for a skilled ServiceNow Developer with strong expertise in ITSM modules to design, develop, and implement scalable solutions on the ServiceNow platform. The ideal candidate should have solid technical capabilities along with excellent stakeholder management, communication skills, and experience working in Agile/Scrum environments.

Key Responsibilities

• Design, develop, and implement solutions on the ServiceNow platform with a focus on ITSM modules (Incident, Problem, Change, Request).
• Configure and customize workflows, business rules, client scripts, UI policies, and Service Catalog.
• Collaborate with business and IT stakeholders to gather requirements and translate them into technical solutions.
• Manage stakeholder expectations and provide regular updates on progress, risks, and deliverables.
• Participate in Agile/Scrum ceremonies including sprint planning, stand-ups, demos, and retrospectives.
• Work closely with cross-functional teams including architects, BA, QA, and DevOps teams.
• Develop and manage integrations using REST/SOAP APIs.
• Ensure platform performance, data integrity, and adherence to ServiceNow best practices.
• Troubleshoot and resolve issues, perform root cause analysis, and implement fixes.
• Maintain proper documentation of configurations, customizations, and processes.
  
  

• 4–8+ years of experience in ServiceNow development.
• Strong hands-on experience with ITSM modules.
• Proficiency in JavaScript, Glide scripting, ServiceNow APIs, and integrations.
• Good understanding of CMDB, Service Catalog, and ITIL processes.
• Strong stakeholder management and communication skills.
• Experience working in Agile/Scrum methodologies.
• Ability to translate business requirements into scalable technical solutions.
• Strong analytical and problem-solving skills.
  
  

• ServiceNow certifications (e.g., CSA, CIS-ITSM).
• Experience with additional modules like ITOM, ITAM, or HRSD.
• Exposure to Service Portal or Employee Center.
• Experience in enterprise-scale ServiceNow implementations.
  
  

• Excellent verbal and written communication.
• Strong interpersonal and stakeholder engagement skills.
• Ability to work independently and in a collaborative environment.
• Proactive and solution-oriented mindset.