Senior Product Manager

About Toast:

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Who We Are

The Gift Cards team is responsible for advancing and growing Toast’s Gift Cards business. The team’s mission is to enable restaurants to drive sales growth and maximize customer engagement from gift cards programs. The team supports the Toast first-party Gift Cards product as well as integrations for third-party gift card products that Toast customers use. This group is highly product oriented, with a laser-focus on creating top tier consumer experiences for restaurants and their guests. We operate like a small startup with high ambitions and a focus on speed, experimentation, and iteration.

About this roll* (Responsibilities)

We are looking for a Senior Product Manager for our Gift Cards product who has an obsession for deeply understanding user needs, creating world-class products, and thrives in a fast-paced, entrepreneurial environment. You love solving complex problems and embrace an iterative mindset. You are grounded in customer feedback, cross-functional partnership, and an ability to translate customer needs and product vision into world-class experiences. And last, but not least, you understand that what makes a team successful is its people, and want to foster an environment where we can all perform at our best.

This roll is an incredible opportunity for a product manager who wants to build upon a strong foundation for one of Toast’s most adopted products and identify and execute growth opportunities while working alongside a highly collaborative and talented team. Responsibilities include:

• Drive and prioritize the roadmap to achieve the vision for Toast’s Gift Cards business whose mission is to enable restaurants to drive sales growth and maximize customer engagement from gift cards programs.
• Identify new business opportunities within the broader gift cards space that provide solutions for Toast customers.
• Gain a deep understanding of customer needs across the different segments of Toast’s business via a variety of sources including customer interviews / calls, customer / prospect feedback, input from customer-facing teams, data analytics, and competitive intelligence.
• Develop product requirements for product features and enhancements.
• Work closely with designers and engineers to concept and implement projects that improve the product.
• Total commitment to being a great teammate.
  
  

Do you have the right ingredients*? (Qualities & Essential Skills)

• 6+ years of product management experience with a strong track record of building high-growth digital products
• Proven ownership of leading a product while ensuring the product supports the company strategy and meets defined business objectives.
• Can think and act creatively, strategically, and tactically
• Able to flourish and self-prioritize across multiple projects in fast-paced, collaborative work environment while meeting tight deadlines
• A proven track record of working collaboratively and effectively with cross-functional teams
• Entrepreneurial spirit, mindset and work ethic are a must
• Actively leverage AI tooling and best practices in work to drive efficiency
• Exceptional attention to detail
  
  

How Toast Uses AI In Its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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