Senior - Pricing Delivery

Job Details

Senior Delivery Engineers are members of a techno-functional team specialized in implementing and delivering Airline Commercial Products in Pricing, Revenue Management and other optimization solutions for various customers. They will also be the Subject Matter Expert on these solutions, and will be involved in training airline analysts on the tools.

Responsibilities

• Will be leading the Solution Implementation as a Subject Matter Expert (SME), handling engagements from Business Process workshop (BPW) through transition to customer care
• Will develop a thorough understanding of the application’s user interface, both from functional and business process standpoint, in order to train airline users and also help in solution adoption into airline’s business processes.
• Will attend onsite customer meetings as a Subject Matter Expert (SME) and drive Business Process workshop (BPW) meetings and understand customers business processes.
• Ensures delivery of objectives and client expectations are met in accordance with contractual obligations.
• Will perform data analytics, derive business insights, understand data models and identify automation opportunities.
• Works collaboratively in a team environment with project managers, account managers, implementation and development resources to meet customer expectations regarding solution implementation, issue resolution during solution adoption phase, and also resolution of maintenance issues / service requests post production cutover.
• Will lead the data gathering process prior to solution implementation phase.
• Will perform data validation checks in the context of product solutions at all stages of implementation and delivery.
• Will identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance products
• Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers. Will help Customer care team in resolving maintenance SRs
• Demonstrates effective teamwork skills.
• Demonstrates ability to work under pressure and handling complexity
• Operates under general direction with minimal oversight
• Ensures that approved methods, processes, and tools are consistently used.
• Shall mentor/train new business analysts on the solution and processes.
  
  

• 5+ years experience working in Pricing or Revenue Management areas or similar experience
• Airline domain knowledge and skills are preferred
• Bachelors degree or equivalent technical experience strongly preferred
• Proven analytical skills
• Exposure to data analytics and automation; interest in AI/ML is an added advantage. Good understanding of database concepts and working knowledge of R/SQL is an advantage.
• Experience of working with Fares, Pricing or Revenue management products
• Must be organized, be able to multi-task and work in all areas as needed
• Prior experience/knowledge of working on similar products or airlines is an advantage.
• Proficient English written and oral communication skills. Command of a second language is an advantage
• Identify problems and be able to determine when appropriate escalation is required
• Must be willing to travel customer onsite 20-30% of the time or as per business needs
  
  

• Microsoft Tools: Microsoft Word, Excel, PowerPoint
• Tools (good to have): SQL Developer, MongoDB, Studio 3T, R
• Programming languages and other tools (good to have): R, Python, Tableau