Senior IT Monitoring Engineer

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, youll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

We are looking for a Senior IT Monitoring Engineer to lead our enterprise monitoring operations. You will manage and enhance our monitoring infrastructure across on-premise, cloud, network, and application layers. The ideal candidate is an expert in tools like HP OpenView and Zabbix, has strong scripting skills, and is passionate about automation and system reliability.

Key Responsibilities

• Manage and enhance enterprise monitoring platforms (HP OVO/OBM/NMMi, Zabbix).
• Configure monitoring for cloud environments (Azure, AWS, GCP).
• Oversee agent-based monitoring for Linux, Solaris, HPUX, and Windows systems.
• Manage SNMP monitoring for network devices (switches, routers, firewalls, load balancers).
• Monitor VMware environments, storage systems, and HP/Dell servers.
• Monitor databases (Oracle, PostgreSQL, MySQL, MSSQL) and applications (WebLogic, RunMyJobs).
• Drive alert optimization, automation, and incident management improvements.
• Integrate monitoring with ITSM tools and ensure SLA compliance.
• Migrate Monitoring platform from HP OVO tools to Zabbix.
  
  

• Proven experience in an enterprise monitoring role.
• Hands-on expertise with monitoring tools like HP OpenView and Zabbix.
• Strong knowledge of cloud monitoring (Azure, GCP, AWS).
• Proficiency in scripting and automation (Bash, PowerShell, Python, Ansible, Terraform).
• Experience monitoring diverse infrastructure: servers, networks, databases, and applications.
• Excellent problem-solving skills and a collaborative mindset.
  
  

• 5 to 9 years in enterprise monitoring or infrastructure operations.
• ITIL knowledge is preferred.