Senior Executive - Service

• Compliance with all company procedures and Health & Safety policies.
• Download pending complaints from FSM at regular intervals.
• Allocate complaints to engineers which are registered in FSM immediately.
• Update spares requirement in FSM based on engineer’s feedback from the retail outlet.
• Co-ordination with the stores team for dispatch of required spares to the engineers.
• Take regular feedback from engineers and update FSM and oil company portal accordingly.
• Send quotations to customers for chargeable jobs.
• Attach approval copy received from customer against its work order in FSM.
• Follow up with engineers for Breakdown service reports.
• Segregate billable service reports and attach it against its work order in FSM.
• Respond to customer calls and e-mails.
• Follow up with service engineers to send defective spares to service centre on a weekly basis.
• Ensure timely execution of DU installation and project jobs.
• Engineer support during introduction of new equipment or new business activity.
• Report all matters of urgent concern / abnormal activity in the field to the State Head/RM.
• Ensure geographical area /RO / Complaints/ Nozzle/ wise workload distribution to all engineers.
• Ensure availability of toolkit and PPE for all engineers.
• Prepare monthly schedule for spares reconciliation of engineers.
  
  

I. Relationships

• State Head.
• Field-based service engineers.
• Stores executive.
• Customer Support Desk.
• Regional Manager.
• Oil Company officers.
• Retail outlet dealers.
  
  

II. Measures of Performance

• Adherence to SLA.
• Field Engineer productivity
• Timely submission of service reports for chargeable invoicing.
• Penalty reduction.
• Safety Audits.
  
  

III. Background and Skill

• Good computer skills, including Word, Excel.
• Good knowledge of ERP.
• Minimum 5 years’ experience in the field work.
• Experience of managing people desirable.
  
  

IV. Personal Trait Profile

• Flexible attitude to work.
• Willingness to own issues and ensure targets are met.
• Ability to flex between supervising resources and making visits in the field.
• Planning and execution capability
  
  

V. Health & Safety Responsibilities

• To be aware of legislation, codes of practice, guidance notes and safe working practice relevant to the Company’s field operations.
• To ensure the provision and implementation of safe systems of work and systems to identify hazards within the workplace.
• To assist in the investigation of work-related injuries, incidents and near loss occurrences with the objective to prevent recurrence.
  
  

VI. Scope and Impact of Position Responsibilities

This new role will find the ASM / ASC responsible for up to 20 - 30 field-based engineers. The role will involve working closely with Field Engineers , Office staff and State Head to ensure that targets are being met and plans are put in place to countermeasure issues that arise.

Education: Min Diploma / Degree in Electronics or Mechanical Engineering

Education: Min Diploma / Degree in Electronics or Mechanical Engineering

Who Is Gilbarco Veeder-root

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

Who Is Vontier

Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!

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