Senior Corporate Support Engineer

We are seeking a skilled engineer to be a part of our global AI First Corporate Support team. The ideal candidate will have expertise in Microsoft 365, Intune MDM Management, Windows PowerShell, Python or other scripting, and Mac OS management. This individual will be responsible for delivering our Corporate Support services including administration, configuration, and support of our Microsoft 365 environment, ensuring seamless integration and optimal performance across both Windows and Mac platforms. This person will be involved in helping automate aspects of our service delivery using AI tools like Claude Code.

Key Responsibilities:

Microsoft 365 Administration:

• Manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Configure and optimize Microsoft 365 applications to meet business needs.
• Monitor system performance and troubleshoot issues.
  
  

• Configure identity services to ensure secure operations.
• Manage user accounts, groups, and permissions.
• Work with the InfoSec and compliance teams to monitor security policies and ensure regulatory compliance.
• Integrate with other systems and automate tasks using PowerShell.
• Provide technical support and resolve issues.
  
  

• Administer and configure Intune for device management and policy enforcement.
• Implement and manage Microsoft Defender for endpoint protection and threat management.
• Ensure compliance with security policies and procedures.
  
  

• Provide support for Mac OS users within the Microsoft 365 environment.
• Configure and manage Mac devices using Intune.
• Troubleshoot and resolve Mac-related issues in collaboration with the IT support team.
  
  

• Provide quality technical support services to end-users for Microsoft 365 and Mac-related issues.
• Conduct training sessions to educate users on best practices and new features.
• Create and maintain documentation for IT processes and procedures.
  
  

• Develop and maintain PowerShell scripts for automation of administrative tasks.
• Implement scripts to streamline processes and improve efficiency.
• Ensure scripts are secure and comply with company policies.
  
  

• 7-12 years experience.
• Proven experience as a Microsoft 365 Engineer or similar role.
• Proficiency in Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Experience with Mac OS management and support.
• Familiarity with Intune MDM or similar solutions.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Proficiency in PowerShell scripting.
• Ability to work independently and as part of a team.
  
  

• Experience with other scripting languages (PowerShell, Bash).
• Knowledge of networking fundamentals and security best practices.
• Ability to adapt and pivot for new technologies.
• SSO Integration.
• Defender portal knowledge.
• AWS Workspace operational support.