Senior Coordinator - Payment Investigations

Overview

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth.

Commercial: With boots on the ground authenticity at the heart of everything we do, our comprehensive array of commercial products and services enable you to work directly with our clients, across hedging, risk management, execution and clearing, OTC products, commodity finance and more.

The Bangalore Operations team is a core part of our Global Operation and is responsible for critical aspects of the payment lifecycle, including payment execution, payment investigations, tracking and exception handling.

Responsibilities

Job Purpose:

You will be responsible to investigate and resolve all Nostro breaks as efficiently and effectively as possible. To establish and maintain relationships with the SFL’s correspondent and agent banks in order to ensure delivery of payments and to resolve any issues within stringent deadlines.

The role requires excellent communication & collaboration skills, problem solving skills and and flexibility. You should be comfortable with rapid pace of change in order to address all aspects of investigations and effectively assess and address any scenarios, as and when they arise and proactively streamline and enhance workflows.

Primary duties will include: 

• To process and conclude all Nostro breaks (e.g. Beneficiary Claims Non Receipt, Returns etc) as quickly and effectively as possible.
• Generation or approval of messages in SWIFT Alliance in order to correct or re-effect settlement linked to failed items
• To confirm that payments released by StoneX have been executed by our banks and to resolve cases where execution is pending.
• Close interaction with the business (Front Office, Sales and Middle Office) in order to ensure a seamless and quality service to the client.
• To build and maintain relationships with our correspondent banks (in English or Spanish)
• Initiating return of funds by capturing manual payments in SAA
• To ensure that personal and group email boxes are effectively managed
• Process and manage VIP client and payments.
• To accept and adhere to all written procedures
• Comply with all applicable company, regulatory and internal compliance requirements, including the prevention of Financial Crime and Fraud.
• Ad hoc duties as required

Qualifications

To land this role you will need:

• 2 to 5 years previous experience within Foreign Exchange operations, or international payments, including time working within the investigations unit
• Extensive payments experience (MT202,103,199,299,210)
• Experience in Cross Border and Correspondent Banking payment investigations
• Strong operational knowledge of SWIFT Standards (ISO)
• Proven record in minimising operational losses and streamlining workflows

What makes you stand out:

• Educated to degree level (preferable)
• Strong Microsoft Skills (EXCEL, WORD, VISIO, PowerPoint)
• Ability to prioritise, organise and multitask
• Determined, focused and enthusiastic
• Excellent communication and interpersonal skills
• Ability to work accurately in a pressurised environment within stringent deadlines
• Strong team player