Senior Associate - Operations

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Under general supervision, the Analyst II is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates basic and occasionally moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use.

Key Responsibilities

• Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices
• Initiates system generated checks and pays appropriate parties
• Processes claims payments
• Evaluates diminished value in a basic or occasionally moderately complex claim
• Conditions vehicles
• Prepares, reviews, reconciles, and/or approves supplements
• Prepares damage estimates and locates parts for basic and occasionally moderately complex claims
• Investigates basic and occasionally moderately complex files, reviews damage, take photos, and determines reparability or total loss
• Documents a claim file with notes, evaluations, and decision-making process
• Summarizes documents and enters into claim system notes
  
  

Education

• 4 year Bachelors Degree (Preferred)
  
  

Experience

• 0-2 years experience (Preferred)
  
  

Supervisory Responsibilities

• This job does not have supervisory duties.
  
  

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
  
  

Primary Skills

Damage Assessment, Documentations, Estimatics, Fraud Investigations

Shift Time

Shift A (India)

Recruiter Info

Nikita Vasant Torne

ntoro@allstate.com

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

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