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Senior Associate Cards Operations Acq

Talentmate

India

6th May 2026

2605-2195-754

Job Description

Daily charge back handling strategy to avoid financial losses to the bank, merchants and card holders. Analyze and advice dispute reduction strategy to acquiring merchant to reduce dispute losses.
Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial controls and achieve business objectives to enhance/optimize profitability of the merchant and issuance business.
Be part of the business decision and work closely with product and promotions teams to understand current and future requirements, ensuring the crucial balance between risk and service is well understood and accepted.
Provide guidance in developing and maintaining procedures for product implementation, case approval, compliance programs, monitor quality performance of financial and chargebacks processes. Provide analysis and guidance in establishing internal and external agreements.
Plan and develop card financial and chargeback training programs to card center staff to develop their skill. Plan and establish effective relationships with member banks and service level agreements with internal and external departments.
Responsible for monitoring and implementing compliance requirements from card schemes like Visa / Mastercard/JCB/CUP/DINERS and other regional switches
Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses.
Clear understanding of documentation requirements for various category of merchants based on the nature of business and also based on the business defined priority category
Ensure all documents ( merchant agreements, trade licence, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the check list
Ensure the documents are completed in all respects and rightly verified by the maker
Ensure system related and negative checks are correctly performed the maker
Raise exceptions and seek compliance approval wherever required
Monitor rejected applications and pro-actively work with business for rectification and resubmission
Track document deferral and ensure regularization within agreed timelines
Continuous training to front end on right document submissions to reduce rejects and referrals.
Ensure that units standard operating procedures are updated, change documents are maintained and updated regularly
Maintaining of business MIs
Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.
3-5 years of cards domain/multi-discipline banking experience.
Good communication skills (both written & verbal),Good analytical thinking/interpersonal skills
Strong knowledge on MS Office tools, MIS reporting and analysis
Hands on experience in any card management system

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	India	City:	Bengaluru ,Karnataka
Company Website:	https://www.mashreqbank.com/uae/en/corporate/home	Job Function:	Management
Company Industry/ Sector:	Banking

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