Senior Associate - Account Services

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About The Team

Lowe’s Pro Supply is a wholly owned subsidiary of Lowe’s Companies Inc primarily focused on serving the multi-family property management industry with maintenance, repair, and operating supplies. The business is experiencing rapid expansion and we are seeking an Account Service Representative.

Job Summary

The Accounts Service Representative must possess strong customer service skills and a solid working knowledge of Credit, Accounts Receivable, and Collections. Responsibilities include, but are not limited to, processing credit applications, setting up new accounts, maintaining account records, and supporting collection activities to ensure timely resolution of outstanding balances. Strong organizational skills will be required to manage the flow of activities, tickets, property lists and credit applications.

Roles & Responsibilities

Core Responsibilities:

Essential Duties And Responsibilities

• Set up new accounts
• Process account change requests
• Responsible for responding to all inquiries within a turnaround time of 24 hours
• Generate, assign, maintain, manage and resolve all Zendesk tickets
• Answer incoming calls
• Handle returned mail Scanning
• Review/Approve ProCard Requests
• Review and maintain property list as they are provided
• Maintain strong communication with Outside sales reps, Customer Service and Management
• Assist with audits
• Handle data entry and general clerical tasks
  
  

Years Of Experience

Maximum 3 to 5 years of experience with 2 to 3 years in O2C with Customer Master Data is a must.

Education Qualification & Certifications

Required Minimum Qualifications

Bachelors Degree.

Skill Set Required

Primary Skills (must have)

• Hands-on collections experience
• Account Setup & Maintenance
• Account Change Management
• Customer Inquiry Resolution (24‑hour TAT)
• Zendesk Ticket Management & Resolution
• Call Handling & Customer Support
• Document Handling & Mail Processing
• ProCard Review & Approval
• Data Management & Property List Maintenance
• Cross‑functional Communication & Coordination
• Audit Support & Compliance
• Data Entry & Administrative Support
  
  

Secondary Skills (desired)

• Strong communication skills
• Attention to detail
• Time management and prioritization
• Problem-solving ability
• Basic financial and analytical skills
• System and tool proficiency
• Team collaboration and adaptability

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

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