Senior Analyst - Business Solutions

Senior Analyst - Business Solutions (Business Analyst – Adoption & Monitoring)

About The Role

Focus on tracking adoption metrics, call data, and cost analysis, providing insights to optimize operations and product decisions.

Key Responsibilities

• Track call volumes, latency, and success/drop-off rates.
• Maintain cost-per-minute analysis, using ₹1/min as benchmark.
• Prepare adoption dashboards and surface actionable insights.
• Work closely with Product and Program Managers to identify trends and improvement areas.
• Ensure data accuracy and timely reporting.
  
  

• Experience in data analysis, business intelligence, or operations monitoring.
• Strong knowledge of metrics tracking, dashboards, and BI tools.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to communicate insights to technical and non-technical stakeholders.